Welcome Hub
Know your guests.
All of them.
Tools for attraction operators to connect with all visitors — not just the ticket buyers.
Built by operators, for operators.
Software that solves real problems.
Welcome Hub exists to give operators the tools to reach, onboard, and build relationships with every single person walking through the gate.
Available now for your team
Our released and beta products are helping operators today. They integrate with the ticketing platforms and CRMs you already use.
Cart Concierge
Recover abandoned carts. Recapture revenue.
Plug into any ticketing webstore and sync abandoned cart data to any CRM. Turn lost bookings into completed transactions with smart recovery workflows built for attractions.
- Works with any ticketing or ecommerce platform
- Exports to Salesforce, MS Dynamics, any CRM
Ticket & Membership Delivery
Onboard every guest before they arrive.
Transform ticket confirmations into personalized delivery pages, mobile wallet passes, and automated pre-visit journeys that keep guests informed and excited.
- Apple Wallet & Google Wallet integration
- On demand sync with any ticketing platform
Welcome Desk Access Hub
Guest check-in and access control for any desk or handheld device.
Customized software for welcome desks, complimentary attendee tracking, group/guest check-in, ticket scanning, and membership access control. Connects with existing ticketing APIs and the ticket designs built in Delivery & Onboarding.
- Beta released and running in production
- Ticket and membership scanning tied to your existing APIs
Expanding the picture of who your guests are
These upcoming products give operators flexible tools that adapt to the way they work, while helping them understand and engage more than just the purchaser. Every ticket holder is a relationship waiting to happen.
Ticket Gifting & Sharing
Enable guests to gift tickets to friends and family or share access with their group — turning every purchaser into a potential new visitor.
- Personalized gift messages
- Scheduled delivery options
- Secure transfer protocols
Most operators only know their purchaser. Gifting opens a window into every ticket holder — expanding your known audience and unlocking marketing reach that was invisible before.
Group Order Management
Simplify large group bookings with automated distribution, personalized access, and tools built for whoever is coordinating the visit.
- Bulk ticket distribution
- Group coordinator tools
- Real-time attendance tracking
Group leaders are often not the ones showing up. With smart distribution, you can reach every individual in the group — collecting data and preferences from participants, not just the buyer.
Education Camps & Programs
Manage camps, classes, and education programs with tools for programming, booking, waitlists, check-in, and participant communications.
- Program schedules and booking flows
- Waitlist and capacity management
- Check-in tools for staff and instructors
Education programs often run on separate calendars, forms, and spreadsheets. Bringing the workflow together helps teams spend less time reconciling details and more time supporting participants.
Reciprocal Program Management
Help operators manage reciprocal member benefits, redemptions, and network rules so guests can understand what applies before they arrive.
- Reciprocal benefit lookup
- Member redemption tracking
- Network rules and eligibility tools
Reciprocal programs are great for engaging out-of-town members, but the usual 'call before you visit' disclaimer pushes work onto guests and staff. Clear digital rules can make the benefit easier to use and easier to support.
Online Community Building
Build online communities around members, families, educators, volunteers, and repeat visitors so the guest relationship continues between visits.
- Member and interest-based groups
- Community updates and discussions
- Engagement tools for repeat visitors
The visit is only one moment in the relationship. Community tools can help operators turn seasonal excitement, shared interests, and member loyalty into ongoing participation.
Coupon & Promotion Management
Create customizable landing pages for coupons and promotions, manage every QR code and link, and make offers easy for guests to save and redeem.
- Custom coupon and promotion landing pages
- QR code and link management
- Apple & Google Wallet saving
- Ticketing system integration
Promotions often become disconnected links, codes, and campaign assets. Bringing them into one system helps operators launch faster, track every path, and give guests a simpler route from offer to visit.
Interested in early access or want to help shape what we build next?
Tell us what you needSoftware built the way it should be
We are different by design — not by accident.
We work for operators, not shareholders.
Welcome Hub is not VC-backed. That means we answer to our clients — and only our clients. Every feature we ship exists because we have lived it firsthand or an operator asked for it.
Built from inside the industry.
Our founder has nearly 20 years of experience in attractions, software engineering, and user experience design. We don't guess at your problems. We've lived them.
Real solutions over vanity metrics.
We don't optimize for growth charts or investor decks. We optimize for the results that matter to you: recovered revenue, happier guests, and time saved.
attractions
Kim Welch
"I've always been fascinated by the way attractions create wonder, connection, and memorable experiences. My role is helping bridge the gap between those real-world experiences and the digital systems that support them, making things easier for both guests and operators."
"Welcome Hub is my answer to that. We are here because operators ask to solve real problems and we listen. Every product we build starts with a conversation."
Need custom solutions built into the systems you already use?
Welcome Software Services builds webstore enhancements, integrations, operational tools, dashboards, and custom applications for attractions and experience-based organizations.
Ready to join the conversation?
Start with one product or explore the full suite.
Questions? Reach us at hello@welcomehub.org