Welcome HubTicket delivery
for every occasion.
Customized ticket and membership delivery for all the ways you need to connect with your guests. Plus more tools and integrations to fill the gaps in your current ecosystem.
The right software should feel like part of the operation.
Welcome Hub started from a simple idea: operators deserve software that makes the day easier, connects the systems they already depend on, and improves the experience for every person walking through the gate, including staff.
Starting with ticket delivery and guest onboarding, we are quickly learning that most organizations need customized solutions that fit cleanly into their existing workflows.
Make the day easier
Reduce the manual steps that slow down staff and guests.
Connect what already works
Fit around the ticketing, POS, CRM, and access tools you rely on.
Build around the gaps
Shape custom workflows where off-the-shelf software falls short.
Built from real operational gaps
These solutions grew out of custom work: abandoned cart recovery, enhanced ticket delivery with wallet passes, and access workflows integrated with the systems operators already use.
Cart Concierge
Recover abandoned carts. Recapture revenue.
Plug into any ticketing webstore and sync abandoned cart data to any CRM. Turn lost bookings into completed transactions with smart recovery workflows built for attractions.
- Works with any ticketing or ecommerce platform
- Exports to Salesforce, MS Dynamics, any CRM
Ticket & Membership Delivery
Onboard every guest before they arrive.
Transform ticket confirmations into personalized delivery pages, mobile wallet passes, and automated pre-visit journeys that keep guests informed and excited.
- Apple Wallet & Google Wallet integration
- On demand sync with any ticketing platform
Welcome Desk Access Hub
Guest check-in and access control for any desk or handheld device.
Customized software for welcome desks, complimentary attendee tracking, group/guest check-in, ticket scanning, and membership access control. Connects with existing ticketing APIs and the ticket designs built in Delivery & Onboarding.
- Beta released and running in production
- Ticket and membership scanning tied to your existing APIs
Custom solutions and integrations
We help attractions, museums, zoos, aquariums, and experience-based organizations solve the operational problems that sit between their ticketing system, POS, CRM, website, and staff workflows.
That sometimes becomes a custom application and other times it is a focused integration, a better webstore path, or a lightweight internal tool. The work starts with your operation, not a product checklist.
See Service ExamplesCustom software development
Purpose-built guest, staff, reporting, and operational tools shaped around how your venue actually works.
Point of sale integrations
Ticketing, POS, CRM, membership, wallet, webhook, and API connections that move data where your team needs it.
Webstore and workflow improvements
Checkout enhancements, merchandising fixes, automations, dashboards, and lightweight tools that remove everyday friction.
Calculators and tools for operators
Pre-planned concepts we can shape with you
After 20 years in the industry across operations, software, and user experience, we know these gaps still exist. We have a clear view of the common friction points that slow down teams and frustrate guests. These are the ideas we are exploring and need your input to refine.
Ticket Gifting & Sharing
Enable guests to gift tickets to friends and family or share access with their group, turning more guests into known contacts.
- Personalized gift messages
- Scheduled delivery options
- Secure transfer protocols
Most operators only know their purchaser. Gifting opens a window into every ticket holder, expanding your known audience and unlocking marketing reach that was invisible before.
Group Order Management
Simplify large group bookings with automated distribution, personalized access, and tools built for whoever is coordinating the visit.
- Bulk ticket distribution
- Group coordinator tools
- Real-time attendance tracking
Group buyers are not always the ones showing up. With smart distribution, you can reach every individual in the group, collecting data and preferences from participants, not just the buyer.
Education Camps & Programs
Manage camps, classes, and education programs with tools for programming, booking, waitlists, check-in, and participant communications.
- Program schedules and booking flows
- Waitlist and capacity management
- Check-in tools for staff and instructors
Education programs often run on separate calendars, forms, and spreadsheets. Bringing the workflow together helps teams spend less time reconciling details and more time supporting participants.
Reciprocal Program Management
Help operators manage reciprocal member benefits, redemptions, and network rules so guests can understand what applies before they arrive.
- Reciprocal benefit lookup
- Member redemption tracking
- Network rules and eligibility tools
Reciprocal programs are a great value for members, but the usual 'call before you visit' disclaimer pushes work onto guests and staff. Clear digital rules can make the benefit easier to use and easier to support.
Online Community Building
Build online communities around members, families, educators, volunteers, and repeat visitors so the guest relationship continues between visits.
- Member and interest-based groups
- Community updates and discussions
- Engagement tools for repeat visitors
The visit is only one moment in the relationship. Community tools can help operators turn seasonal excitement, shared interests, and member loyalty into ongoing participation.
Coupon & Promotion Management
Create customizable landing pages for coupons and promotions, manage every QR code and link, and make offers easy for guests to save and redeem.
- Custom coupon and promotion landing pages
- QR code and link management
- Apple & Google Wallet saving
- Ticketing system integration
Promotions often become disconnected links, codes, and campaign assets. Bringing them into one system helps operators launch faster, track every path, and give guests a simpler route from offer to visit.
Interested in early access, a pilot, or a custom version of one of these ideas?
Tell us what you needSoftware built the way it should be
We are different by design: independent, practical, and close to the work.
We work for operators, not shareholders.
Welcome Hub is not VC-backed. That means we answer to only our clients. Every feature we ship exists because we have lived it firsthand or an operator asked for it.
Built from inside the industry.
Our founder has 20 years of experience in attractions, software engineering, and user experience design. We don't guess at your problems. We've lived them.
Real solutions over vanity metrics.
We don't optimize for growth charts or investor decks. We optimize for the results that matter to you: recovered revenue, happier guests, and time saved.
Kim Welch
"I've worked on the operation and admin side, the software vendor side and the agency side giving me a unique understanding of the deep internal workings of organizations and how software should be making our work easier instead of more complicated so we can focus on our guests."
"Welcome Hub is the next step in my journey. My role is to help bridge the gap between real-world complexity and the digital systems that support them, making work easier for both guests and operators."
Need a custom solution built into the systems you already use?
Welcome Software Services builds POS and ticketing integrations, webstore enhancements, operational tools, dashboards, and custom applications for attractions and experience-based organizations.
What should we fix today?
Bring us the workflow, integration, or product idea your team needs next.
Questions? Reach us at hello@welcomehub.org